Frequently Asked Questions

When will my order ship?

Orders with Standard Shipping can take up to 1-2 days to be processed and shipped.

Orders with Expedited Shipping methods placed before 10 AM PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Expedited Orders placed after 10 AM PT (1 PM ET) will be processed and shipped the following business day. Expedited Orders placed on Friday after 10 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).

The estimated delivery dates shown to you at check out include processing times. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

 

Exchanges

• We provide no cost exchanges for the same style in a different size, for eligible products and subject to availability, within 21 days of delivery. 

 

Returns

• Returns must be postmarked within 21 days of delivery to qualify for an exchange or refund of any kind. After 21 days, we will no longer accept returns. 

• Items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed.

 

Return Fees 

• Return U.S. shipping is free! Return labels are generated when you initiate a return or exchange. Certain locations in Alaska and Hawaii are not eligible for free return shipping. 

 

Refunds

• Refunds can be issued to your original payment method or in the form of online store credit. 

 

Exceptions

• If something went wrong with your order, please contact shopalwaysoliver@gmail.com so we can make it right.